Terms of Service

Effective Date: March 18, 2026

Last Updated: March 18, 2026

1. Agreement to Terms

By accessing or using the services provided by Live.2.100, Inc. d/b/a Lifetime Employees ("Company," "we," "us," or "our"), including our AI assistant services, website (lifetimeemployees.com), voice services, and related communications, you ("Client," "you," or "your") agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Description of Services

Lifetime Employees provides AI-powered virtual assistant services for businesses, including but not limited to:

• AI voice assistants that answer and manage phone calls
• Automated call transcription and summary notifications
• Email management and communication
• Calendar and appointment scheduling
• SMS/text message notifications and alerts
• CRM integration and lead management
• Custom AI assistant deployment and configuration

3. Service Plans and Pricing

Services are provided on a subscription basis. Current pricing, features, and plan details are available upon request or as outlined in your individual service agreement. We reserve the right to modify pricing with 30 days' written notice.

4. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information during onboarding
• Maintain the confidentiality of your account credentials
• Use our services in compliance with all applicable laws and regulations
• Not use our services for unlawful, fraudulent, or harmful purposes
• Promptly notify us of any unauthorized use of your account
• Ensure that call forwarding and communication routing is configured correctly

5. AI Assistant Limitations

You acknowledge and agree that:

• AI assistants are artificial intelligence systems and may occasionally make errors or provide imperfect responses
• AI assistants do not replace professional advice (legal, medical, financial, etc.)
• We continuously improve our services but cannot guarantee 100% accuracy or uptime
• Call handling, transcription, and notifications are provided on a best-effort basis
• AI assistants may not be suitable for emergency or life-threatening situations

6. SMS/Text Messaging Terms

By using our services, you consent to receive SMS/text messages related to your AI assistant's activities, including call summaries, appointment reminders, and service notifications.

• Opt-Out: Reply STOP to any message to unsubscribe from SMS notifications
• Help: Reply HELP for assistance
• Frequency: Message frequency varies based on call volume and service usage
• Rates: Message and data rates may apply per your carrier's plan
• Carriers: Compatible with all major US carriers

7. Intellectual Property

All content, technology, software, and materials provided through our services are the intellectual property of Live.2.100, Inc. You may not copy, modify, distribute, or reverse engineer any part of our services without prior written consent.

8. Confidentiality

We treat all client data, call recordings, transcripts, and business information as confidential. We will not disclose your information to third parties except as described in our Privacy Policy or as required by law.

9. Data Ownership

You retain ownership of your business data, contacts, and content. We retain a license to use anonymized, aggregated data for service improvement purposes. Upon termination, you may request a copy of your data.

10. Payment Terms

• Setup fees are due upon service activation
• Monthly subscription fees are billed in advance on the first of each month
• Late payments may result in service suspension after 15 days' written notice
• All fees are non-refundable unless otherwise specified in your service agreement

11. Service Level

We strive for 99.9% uptime for all AI assistant services. In the event of scheduled maintenance or unplanned outages, we will notify affected clients as promptly as possible. We are not liable for service interruptions caused by third-party providers, internet connectivity, or force majeure events.

12. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claims arising from these terms or our services shall not exceed the total fees paid by you in the three (3) months preceding the claim
• We are not liable for indirect, incidental, consequential, or punitive damages
• We are not liable for missed calls, failed notifications, or AI assistant errors
• We are not responsible for decisions made based on AI assistant output

13. Indemnification

You agree to indemnify and hold harmless Live.2.100, Inc., its officers, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these terms.

14. Termination

• Either party may terminate service with 30 days' written notice
• We may immediately terminate or suspend services for violation of these terms
• Upon termination, your AI assistant will be deactivated and data retained for 30 days
• You may request data export within the 30-day retention period

15. Dispute Resolution

Any disputes arising from these terms shall be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Ulster County, New York, in accordance with the rules of the American Arbitration Association. The prevailing party shall be entitled to reasonable attorney's fees.

16. Governing Law

These terms are governed by the laws of the State of New York, without regard to conflict of law principles.

17. Modifications

We reserve the right to modify these terms at any time. Material changes will be communicated via email or through our services at least 30 days before taking effect. Continued use of our services constitutes acceptance of modified terms.

18. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any individual service agreement, constitute the entire agreement between you and Live.2.100, Inc. regarding our services.

20. Contact Us

For questions about these Terms of Service:

• Email: info@lifetimeemployees.com
• Phone: (845) 379-2829
• Website: lifetimeemployees.com
• Mail: Live.2.100, Inc., Ulster County, NY