Effective Date: March 18, 2026
Last Updated: March 18, 2026
1. Introduction
Live.2.100, Inc. d/b/a Lifetime Employees ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI assistant services, visit our website (lifetimeemployees.com), or interact with us via phone, email, or messaging platforms.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, phone number, email address, and business name provided during onboarding or communication.
- Call Data: Phone call recordings, transcripts, duration, and caller identification when interacting with our AI voice assistants.
- Message Data: Text messages, chat messages, and email communications sent to or from our AI assistants.
- Calendar & Scheduling Data: Appointment details, meeting times, and calendar entries when using scheduling features.
- Usage Data: Information about how you interact with our services, including timestamps, feature usage, and session data.
- Device Information: IP address, browser type, and device identifiers when visiting our website.
3. How We Use Your Information
We use collected information to:
- Provide, operate, and improve our AI assistant services
- Send call summaries, transcripts, and notifications via SMS, email, or messaging platforms
- Schedule appointments and manage calendars on your behalf
- Respond to inquiries and provide customer support
- Send service-related communications and updates
- Monitor and improve service quality
- Comply with legal obligations
4. SMS/Text Messaging
By using our services, you may receive SMS/text messages including:
- Call summaries after your AI assistant handles a phone call
- Appointment reminders and confirmations
- Service notifications and alerts
Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message or contacting us at info@lifetimeemployees.com. Message and data rates may apply. Message frequency varies based on service usage.
5. Information Sharing
We do not sell, rent, or trade your personal information. We may share information with:
- Service Providers: Third-party providers that help us deliver our services (e.g., Twilio for phone/SMS, OpenAI for AI processing, Google for email/calendar).
- Your Designated Contacts: Information may be shared with individuals or businesses you authorize (e.g., your employer, clients, or team members).
- Legal Requirements: When required by law, regulation, or legal process.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including:
- Encrypted communications (HTTPS/TLS)
- Secure server infrastructure with firewall protection
- Access controls limiting data access to authorized personnel
- Regular security monitoring and updates
7. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. Call transcripts and communications are retained for quality assurance and service improvement. You may request deletion of your data at any time by contacting us.
8. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of certain data collection or communications
- Request a copy of your data
- Withdraw consent for data processing
To exercise these rights, contact us at info@lifetimeemployees.com.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
- Email: info@lifetimeemployees.com
- Phone: (845) 379-2829
- Website: lifetimeemployees.com
- Mail: Live.2.100, Inc., Ulster County, NY